The rational use of natural resources and the creation of an environmentally safety is a priority goal for all mankind. The increasing pollution of the atmospheric air by the combustion products of various types of fuel actualizes the problem of improving the environmental safety and efficiency of heat supply systems (HSS). Heating is the most energy intensive and wasteful sector of the national economy, because the turnover is comparable to 2.1% of GDP and an average of 50% in payment of citizens for housing and communal utility services (HCUS). However, HSS today is in a critical state at all stages of production, distribution and consumption of heat, which is especially typical for HCUS enterprises in Russia. Accordingly, the population is not satisfied with the quality and price of HCUS services. The purpose of the study was to develop a mechanism for creating an environmentally safe and reliable HSS by introducing energy-saving technologies that can improve the quality and reduce the price of HCUS services. The data analysis of the online survey of Russians in social networks in 2018-2019 is carried out. The average level of the population satisfaction with the quality of the provided services of HSS is determined.