The article presents the results of a survey of residents of St. Petersburg. The most demanded electronic services were revealed, and factors affecting their perception by the population were identified. The study was conducted in March 2020 using the survey method. The sample represents the population of St. Petersburg by gender and age. The results showed that the most relevant were electronic services in the field of healthcare and medicine (78%), safe city services (70%), electronic services in the field of transport services (63% for passengers of public transport and 61% for owners of private vehicles).