In the article, the authors consider the activities of transport companies in the context of the coronavirus pandemic. The main research concerns the organization of the process of replacing the time of service provision by contractors when they are in emergency situations or when it is impossible to fulfill transport contracts at the set time. For the first time in the history of mankind, legal states are faced with the need to immediately close borders, prohibit citizens from leaving not only their own state, but also their place of residence in whole. Digitalization of the processes of instant solution of issues related to the activities of transport organizations turned out to be inoperable in relation to the realities of the new time. The state, trying not to destroy the country's economic system and preserve the transport system, was forced to immediately introduce online services and other technological resources. Analysis of changes in the accompanying documentation and regulations at the level of federal laws, departmental and local regulations shows that civil society and its institutions in the future will not be able to do without thoughtful innovations and regulatory support for the technical component of transport regulation. © The Authors, published by EDP Sciences, 2020.